Headline

YIPEE....Having met with Environmental Health and worked closely with them to ensure our processes are compliant we are delighted to advise from today our toilet and shower facilities are OPEN and effectively following our processes established from 4th July 2020 with some enhancements, detailed as follows:

a) The toilet block (which includes a ladies half with mobility impaired facilities in a separate room) and a men's half) are operated as ‘Unisex’.

b) We allow 1 person in and 1 person out – where possible we encourage family groups to use either half as a social group/bubble.

c) We ask that the facilities doors be left open when exiting and closed when entering – operating as a traffic light system to waiting guests – this also enables availability of the toilets and showers without having to lock the doors.

d) We have implemented enhanced cleaning regimes throughout the day and specifically closed the facility to provide it at scheduled times which are publicly displayed on the outside of the doors.

e) We provide sanitisers, wipes and dedicated bins for disposal of wipes (not down the toilet please!)

f) We provide enhanced signage for guidance.

g) We meet every guest and every guest is shown the process and alerted to the signage for guidance

h) We invite every guest to advise us of any issues or anything they are unhappy with and attempt to rectify any concerns.

i) We continue to reduce the number of guests dependant on the facilities e.g esp tents from our licenced volume of 22 pitches to 5 in order to manage the headcount and reduce impact on the facilities

j) Those with their own self contained facilities are invited and encouraged to continue to use them to assist with alleviating the dependency on the facilities

k) We have made these changes in order to protect ourselves, our guests and the community.

From 17th May, in addition to the above we are providing the following additional points:

a) Cleaning products within the facilities inviting guests to wipe down after usage and dispose of wipes

b) Open bins with black bags for disposal of cleaning products used by guests as per point above. (NOT down the toilets please!)

d) Enhanced signage to communicate and provide guidance to guests.

e) Up-dates to our website for new guests and alerts to the process in advance of booking so that they become part of our Terms & Conditions.

f) Further enhanced cleaning by ourselves during the day when facilities will be closed to guests.

Latest Government guidance with respect to Step 3 (17th May) and facilities can be viewed on our News feed here.

Facilities

Our Toilet/Shower block is now OPEN subject to the above processes.

Reservations

We are accepting forward reservations without deposit and will process them when guidance is provided.  Please continue to use the site as normal, all payment options have been temporarily disabled.  When booked through the site we will provide a confirmation email.  If you do not receive one then please make contact with us.

PODS

Please note:  Any purchases of vouchers from Red Letter Day, Buyagift, Smartbox can only be made up to April 2021 and then redeemed before the end of July 2021.  

No Vouchers will be accepted after this date.

FAQ's

Please click here for Frequently Asked Questions and Answers.

Notable Dates:

Prior to 12th April

Further guidance to be published by Government and BH&HPA re: definition and availability of facilities.

12th April

May be open for guests with own facilities.

17th May

A return to some normality - controlled access to facilities now allowed.

21st June

Facilities to be fully opened?